Researching the New Shopper Experience
By: Jeff Chester | May 7 2015
The internet and the usage of smartphones has altered buying –shops are becoming much more experience oriented. They deliver emotions, they address certain values and develop a narrative for shoppers. New payment methods, self-service cashiers are out, while digital signage is getting more accessible. In short, there are many new questions around the shopper. We want to give an update about the recent trends and findings.
Third many new research devices have appeared on the market. Many of them provide data about the implicit consumer processes like attention, emotion and behavior. Shoppers can be assessed through video cameras and smart phones. Algorithms allow for an automatic detection about their position, speed and initial emotional reactions. Eye tracking is now miniaturised and affordable and hence provides exact information about visual attention in large-scale samples. Virtual 3D technologies allow pre-testing on a much more realistic level than it used to be. Furthermore consumer technologies like wrist bands are used for assessing activity and emotions.
All of these methods claim to go beyond the limitations of self-reported measurements, and to deliver extended insights especially about-hidden drivers. In the workshop, we want to give an overview of these new technologies, the potential added value and the limitations. Using our experience with successes and failures we want to give advice on the right usage and the right communication. We will also have a special section to address privacy questions coming out of these new techniques.