CDD Statement on FTC legal action against Amazon's unfair practices regarding kids, apps and purchasing

By: Jeff Chester | Jul 10 2014

"Amazon’s policies of making it simple for children to accidentally spend hundreds of dollars in a “kids” app, and its apparent refusal to refund the money to complaining parents, are irresponsible and unfair.   Today’s FTC action shows that consumers who have been charged for their kids unauthorized in-app purchases should not have to foot the bill. Amazon’s failure to deal fairly with people who purchased its devices and use its apps suggests it places making money as quickly as possible over serving the interests of their consumers.  As Amazon gears up to release a new phone, and expands its impact on the mobile industry and consumers, the FTC’s complaint should serve as a wake-up call for better corporate ethics.”  
 
Hudson B. Kingston
Legal Director
Center for Digital Democracy
 

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